Excellence 24/7 Leadership Series by Global Travel Media

Bangkok (Thailand) - September 12, 2012 - Global Travel Media is proud to present the Excellence 24/7 Leadership Series. The series is composed of three powerful and highly interactive symposiums that are sure to not only fully engage the participants but provide them with tools and concepts that will enable them to have immediate and significant impact on their organizations.



Though the three symposiums standalone individually, there are shared themes that synergistically will create additional value for participants that may choose to attend more than one.



  • Directing the Evolution of Your Organizational Culture, Tuesday, November 6, 2012


  • Customer Focus, Expectations and Loyalty, Wednesday, November 7, 2012


  • Building an Organization of Sustainability: Employee Engagement,Thursday, November 8, 2012




Venue: Rembrandt Hotel, Sukhumvit Road, 19 Sukhumvit Soi 18, Klong Toei, Bangkok



Directing the Evolution of Your Organizational Culture:



The one thing that can give your company that elusive, sustainable competitive advantage is your corporate culture, what people will do when no one tells them what to do.



Your competitors can duplicate everything you do, your technology, your pricing structure, your quality, your volume – but they can’t duplicate your culture.



Who Should Attend: Entry level management, middle management and senior leadership from any organization that would benefit from a “people centric” organizational culture.



Your takeaways from Directing the Evolution of Your Organizational Culture:

1. Attract talent

2. Retain talent

3. Engage people

4. Create energy and momentum

5. Change the view of “work”

6. Create greater synergy

7. Make everyone more successful



Pre-Symposium:

Complete a short Organizational Culture Assessment which will define your perception of your organization’s culture

Complete a short Customer Experience Assessment which will enable you to understand the status of your company’s customer experience-The assessment will evaluate the primary areas of: Customers, Leaders, People and Processes

You will be asked to complete a selection of short readings which will prepare you to actively participate in the day’s discussions and receive the greatest benefit as a result of your participation in Directing the Evolution of Your Organizational Culture



Symposium:

We will review your perception of your organizational culture as compared to a universe of similar organizations enabling you to fully understand how your culture compares to others

We will review your company’s customer experience as compared to a universe of similar organizations enabling you to fully understand how your company compares to others in the key areas of Customers, Leaders, People and Processes

We will develop organization specific action plans addressing these same critical areas, Customers, Leaders, People and Processes

We will discuss the primary components of organizational culture and you will individually develop strategies to positively impact the evolution of your organizational culture



Post Symposium:

Immediately following the symposium we will conduct a full assessment of your Organizational Culture allowing all members of your organization to participate. The results of this assessment will give you a clear picture of your current environment and will serve as a baseline from which you can measure change as a result of implementing the action steps you will develop in the symposium.



Customer Focus, Expectations and Loyalty

As companies compete for the customers’ attention in a world of ever-increasing choices, customer service has shifted from a “nice to do” activity to a major strategic challenge—and often a matter of corporate survival.



This symposium allows you to clearly understand your company’s current level of customer service in relation to that of other companies and identify the actions you may take in order to gain maximum competitive advantage through customer service.



Earn Loyal Customers, your Most Precious Asset



Who Should Attend: Entry level management, middle management and senior leadership form any organization that would benefit from a “people centric” organizational focus.



Your takeaways from Customer Focus, Expectations and Loyalty:



1-Be Prepared to Deliver a Branded Customer Experience

2-Become Profoundly Customer Focused

3-Fully Understand that the Customer Experience and the Employee Experience Are Inextricably Linked

4-Develop Tools to Engage Employees around the Customer

5-Become Prepared to Manage Your Business around the Customer

6-Become prepared to Zealously Acquire Customer Knowledge



Pre-Symposium:

Complete a short Customer Experience Implementation Assessment which will enable you to graphically comprehend your organization’s ability to acquire and retain customers

Complete a short Gaining Competitive Advantage Through Service-Customer Service Assessment which will enable you to develop and implement an improved customer experience – This assessment will help you understand where your organization is in the process of creating a valuable and differentiated customer experience – Completing the assessment will provide you with a tool to stimulate a dialogue with your colleagues as you create a common understanding of where your organization is along the journey to delivering a compelling customer experience.



You will be asked to complete a selection of short readings which will prepare you to actively participate in the day’s discussions and receive the greatest benefit as a result of your participation in Customer Focus, Expectations and Loyalty



Symposium:



  • We will review the results of your Customer Experience Implementation Assessment as compared to a universe of similar organizations enabling you to fully understand how your customer experience compares to others


  • We will review the results of your Gaining Competitive Advantaged Through Service-Customer Service Assessment as compared to a universe of similar organizations enabling you to fully understand how your organization compares to others


  • You will work on defining your customer values


  • You will work on designing your customer experience


  • You will develop processes to equip your people enabling them to deliver consistently


  • You will leave the symposium prepared to sustain and enhance organizational and individual performance




Post Symposium:



  • Immediately following the symposium we will launch a process that will formally identify and quantify the expectations that your customer has of your organization. As this process progresses you will be prepared to focus your energies and the energies of the organization on the areas that are most important to your customer.




Building an Organization of Sustainability: Employee Engagement



The world’s top-performing organizations understand that employee engagement is a force that drives performance outcomes. In the best organizations, engagement is more than a human resources initiative — it is a strategic foundation for the way they do business.



“Great organizations achieve sustainable growth and profits because they do what other organizations don’t: they maximize the innate, individual talents of their employees to connect with customers. They know that tapping the resources of humans is the only remaining area where significant improvements can–and do–lead to an unlimited source of competitive advantages.”



Who Should Attend: Entry level management, middle management and senior leadership form any organization that would benefit from a “people centric” organizational focus.



Your takeaways from Building an Organization of Sustainability: Employee Engagement:



  • You will understand and embrace the business case for employee engagement


  • You will identify the key characteristics that serve to engage and disengage your employees


  • You will develop the key drivers of employee engagement for your organization


  • You will develop critical best practices connected to employee engagement


  • You will learn communication strategies that engage staff and impact performance




Pre-Symposium:



You will complete an on-line Individual Employee Engagement Assessment

You will be asked to complete a selection of short readings which will prepare you to actively participate in the day’s discussions and receive the greatest benefit as a result of your participation in Building an Organization of Sustainability: Employee Engagement



Symposium:



  • We will review the results of your individual Employee Engagement Assessment and compare your results to a universe of results from similar organizations


  • You will refine your skills enabling you to enhance employee/manager relationships


  • You will become prepared to enhance communication between employee/manager


  • You will acquire skills that will enable you to establish a clear path set for focusing on what employees do best


  • You will develop skills to enhance the building of strong relationships within the employee population


  • You will develop skills to enhance feelings of strong commitment with coworkers enabling employees to take risks and stretch for excellence




Your facilitator for the Excellence 24/7 Leadership Series



The symposiums have been developed by and will be presented by Bill Hurley. Bill is the owner and president of Challenges Five, a Honolulu, Hawaii based consulting firm which focuses on enhancing individual and organizational effectiveness.



Bill has extensive experience assisting organizations throughout North America, Japan and Asia.



Registration Fee:



  • The fee for symposium participation which includes all pre and post symposium inclusions as defined is U.S.$345.00 per participant per day. If your organization registers two or more participants for a single symposium or two or more in total for any of the three symposiums included in the Excellence 24/7 Leadership Series the individual registrations fees will be offered at U.S. $275 per participant per day.


  • Early registrations (must be received by October 1, 2012) will be offered at U. S. $275 per participant per day. If your organization registers two or more participants for a single symposium then the fee is U.S. $250 per participant per day.


  • If your organization registers two or more in total for all of the three symposiums included in the Excellence 24/7 Leadership Series by the early registration deadline the individual registrations fees will be offered at U.S. $200 per participant per day.


  • A full payment of the registration fees will be required at the time of registration




Registration Deadline:



Registrations must be received by 31 October 2012 to ensure there is adequate time to complete the various pre-symposium assignments.

REGISTER NOW



Accommodation: Rembrandt Hotel, is offering all participants an industry rate of BHT1,800, including ABF and internet. For reservations please email reservations@rembrandtbkk.com and quote : “Excellence 24/7 Leadership Series”



Symposium Housekeeping notes:



  • We will start at 9AM and finish at approximately 6PM


  • Dress code will be business casual


  • AM and PM refreshments will be served


  • Lunch is included and we will break for lunch for 1.5 hours enabling you to take your meal, check e-mails, return calls and similar


  • The symposium will include thought provoking presentations from the facilitator with a significant amount of time spent in small work groups where you will be asked to focus on your individual organizations as you apply the various concepts that have been presented.


  • The symposium will be conducted in English and all reading materials will be supplied in English. The post symposium assessments and surveys will, as well, be conducted in English only. However, if you wish these conducted in additional languages this can be done if you will supply the necessary translation. The only additional charge that this would incur would be U.S. $250 per additional language which is required to cover our additional out of pocket expense to develop the non-English assessment/survey tools.




Media Partner:

eGlobal Travel Media

Stephen Morton, Editor-In-Chief

Chief Executive Officer

e: stephen@egtmedia.com

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